A ticketing system is the most common channel of correspondence that web hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to fix a problem that takes a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all responses provided by either party will be kept in the same location in the event that somebody else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts to complete a particular procedure or to get in touch with the hosting company’s help desk team. In case you wish to administer a handful of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Furthermore, it could take a substantial period of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with lots of other hosting companies, the support ticket system that we use with our cloud hosting is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, if you’ve got an inquiry or stumble upon a complication, you can contact our help desk support team members instantly. Our system includes a clever search option. This implies that even in case you have submitted tons of tickets through the years, you’ll be able to find the one that you want without effort. You can also read knowledge base guides to dealing with commonly experienced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting, which suggests that you won’t require an additional platform to touch base with our help desk staff – you can do this on the spot as soon as you encounter a challenge. Posting a new ticket takes several clicks and tracking down an older one is equally simple. With our intelligent search filter, you can swiftly track down any ticket that you have already submitted. You can send a ticket at any time as our help desk support team members are at your service 24 hours a day, 7 days a week, 365 days a year and reply in less than sixty minutes, even though it rarely takes this much to obtain support. With Hepsia, you will have everything in one location and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple problem.