Tech Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response time guarantee for every ticket or e–mail that you submit to our customer care team. We will speedily answer all the common enquiries and forward right away the matter to our admins if any additional assistance is needed. If you order our Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you upfront.
An Exceptional Help Desk Service
- We will be at your disposal round–the–clock to reply to any questions that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have installed for your convenience on the server. If you also need help with server administration procedures, you can examine our Admin Services package, which includes data backup hard drive space, OS updates every week, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.
An Intuitive Help Section
We have equipped the Web Hosting Control Panel with a fully detailed knowledgebase, which offers in–depth explanations of its features and functionalities. Also, we have created detailed video tutorials that will further show you how to carry out a given action or troubleshoot a regularly encountered problem. All the how–to articles and the tutorial videos are easily reachable from every Web Hosting Control Panel section via the Help and Videos buttons located in the top right corner.