Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You’ll find nearly all the answers to your questions in the intuitive Help section integrated into your Web Hosting Control Panel. It features an immense knowledgebase with frequently asked questions and comprehensive help articles prepared by our capable customer support staff.

  • Top quality support service
  • How–To Videos

  • For people who prefer to discover how to remedy a typically experienced issue by watching a how–to video, we’ve added a collection of video tutorials to our Web Hosting Control Panel. All the tutorial videos are very short and easy to comprehend. They offer step–by–step presentations of various website management actions.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 help desk support service with a 60–minute response guarantee. A team of well–trained technical support engineers will be at your disposal to attend to all the enquiries that you may have. During non–busy periods, a reply will be given within just twenty minutes.